What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Excellent care. The Dr. was well informed and caught me up to speed on the need for improvement in my hearing. She was kind and compassionate when we realized the extent of my hearing loss.

Rose Ahern, on Google

Wait time for appointment was later than scheduled. Office staff friendly . Office was clean.. Dr I had was very professional and very helpful in selecting the best hearing aids to fit my budget. I would recommend this office to get you hearing tested for hearing issues.

Thomas Prince, on Google

Outstanding customer service. Truda always takes the time to understand your hearing aid experience and works to improve it. Rarely a wait time, and it has been short when there is. Very professional and competent, great customer service. Highly recommended.

Ken Hagar, on Google

Fast and friendly service that was straight to the point without much fluff. There was no product pushed or pressure to buy products. Truda listened to my concerns and addressed everything I brought up. I appreciated that.

Brian Stowe, on Google

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